Wood is a natural material and needs a little care to stay beautiful and durable for a long time. With the right steps, you can significantly extend the lifespan of your utensils:

Cleaning

• Always wash wooden products by hand with lukewarm water and a mild dish soap.
  
• Do not use a dishwasher; heat and moisture can cause the wood to swell and crack.
  
• After washing, dry your products thoroughly straight away with a cloth so no residual moisture is drawn into the wood.
  

Care

• Oil your wooden products regularly, ideally with a food-safe oil (e.g. olive oil, linseed oil, or a special wood care oil).
  
• Apply a little oil to a soft cloth and rub it evenly over the surface. Let it soak in for a few hours, then wipe away any excess oil.
  
• Repeat this care regularly, about every few weeks or depending on use. This keeps the wood supple and brings out its beautiful grain.
  

Dealing with Discolouration

• Foods such as beetroot, pomegranate, or turmeric can leave dark stains. These are harmless and do not affect use.
  
• You can gently rub away fresh stains with lemon juice or a little baking soda on a damp cloth.
  
• Over time, discolouration fades on its own, giving your board a natural patina and character.
  
• If stronger stains bother you, you can lightly sand the surface with fine sandpaper (e.g. 240 grit) and then re-oil it.
  

Additional Tips

• Do not leave wooden products sitting in water for long periods.
  
• Avoid extreme heat (e.g. on radiators or in direct sunlight), as the wood could crack.
  
• It is best to store boards and bowls upright or in a dry place.
  

This way, your wooden products will remain beautiful, functional, and hygienic for many years to come.

Olive wood is no ordinary wood. It is a natural material with character, rich in history and uniquely beautiful. It brings together everything that defines high-quality kitchen utensils: durability, elegance, and sustainability.

Unique grain
Every piece of olive wood is one of a kind. The warm golden-brown color and distinctive veining make every board, bowl, and spoon unmistakable. No two products are ever alike. That is exactly what makes olive wood so special.

Robust and long-lasting
Olive wood is one of the hardest and densest woods in the world. It is extremely resistant to cuts, scratches, and wear. With the right care, an olive wood utensil will stay with you for many years—often for a lifetime.

Naturally antibacterial
Its special structure makes it hard for bacteria to gain a foothold. Olive wood is naturally antibacterial and absorbs very little odor. That makes it ideal for cutting boards and kitchen utensils.

Sustainable & Mediterranean
Our olive wood comes exclusively from trees that no longer bear fruit. Rather than being discarded, they are given a second life through our products. In this way, you bring a piece of Mediterranean nature into your kitchen. Sustainable and with complete peace of mind.

Easy to care for
Regular oiling makes the grain glow and protects the wood. With very little effort, olive wood stays beautiful, hygienic, and long-lasting.

Olive wood is not only practical, but also a touch of Mediterranean luxury for everyday life. A material that perfectly combines elegance, natural beauty, and durability.

Our products are an investment for life because each piece is crafted from high-quality, durable materials and finished to withstand years of daily use without losing its quality.

Because we rely on true craftsmanship, our products are not made on an assembly line, but by people who truly know their trade. You can feel that care in every detail—in the balance, the grip, the finish, and the durability.

Because we consciously value quality over quantity, we choose materials and manufacturing methods designed for longevity. Whether wood, steel, or natural fibers, every product is made to accompany you for a long time and to gain character with age.

Because we believe in lasting values, every one of our products stands for sustainability, mindfulness, and timeless beauty. It is not meant to be replaced, but to become part of your everyday life and perhaps even something that carries memories and is passed on.

That is how every product from Kitchen by Nature becomes more than just an object of use: a companion that lasts—and precisely for that reason, an investment for life.

Our products are not mass-produced goods, but the result of careful selection, craftsmanship, and a clear commitment to quality. The difference can be seen in many details:

1. Sustainable Materials
We use only sustainably sourced wood. Every piece is crafted with respect for nature: not a disposable item, but a conscious choice for longevity.

2. Quality Over Quantity
Our products are designed to accompany you for many years. They are sturdy, durable, and timeless—a lifetime investment, not just a quick purchase.

3. Thoughtful Packaging
We also pay close attention to sustainability and design when it comes to packaging. It is designed to protect, while also making the unboxing experience a pleasure. Perfect if you’d like to give our products as a gift.

4. Uniqueness
Every piece of wood has its own grain and character. No two products are exactly alike. You always receive a truly one-of-a-kind piece.

5. Fairness & Craftsmanship
We work closely with experienced artisans who bring their expertise and passion to every product. This ensures that each piece meets the high standards we set for our brand.

Our products are more than kitchen utensils. They are a conscious choice for quality, sustainability, and durability. That is what sets us apart from low-cost alternatives that often offer only short-lived enjoyment.

Most of our products are designed as coordinated sets, so you always receive a harmonious and complete collection. However, we do offer a few selected items individually as well. You can find these directly on our website on the respective product pages.

Custom-made pieces or bespoke orders are also possible. You’ll find more information on this in the next question.

Yes, absolutely! If you’d like a custom set or a bespoke piece, please contact us directly via our contact form here. Together, we’ll put together a set from all our available utensils, entirely according to your wishes.

Upon request, we can also offer personalized engraving. We’ll coordinate everything with you in advance by email and send you images so you know exactly what your set will look like. We’re also happy to package your custom set gift-ready. Perfect for special occasions such as weddings, birthdays, or anniversaries.

If you would like to place an order as a restaurant or business, please contact us in advance via our contact form here. That way, we can discuss special terms or discounts together and create a custom quote for you.

Upon request, we also offer personalized engraved sets, perfect for professional use or as a distinctive addition to your restaurant.

Yes, we’d be delighted to create personalized engravings on request. Please simply contact us via our contact form so we can discuss all the details together.

We’ll let you know the expected delivery time for your order in the order overview and in your order confirmation by email.
Please note that this may vary depending on the item and shipping method.

Why hasn’t my order been shipped yet?
Please allow us a little time to prepare your order for shipment. We usually dispatch orders within 24 hours, but in some cases it may take a little longer.

Can I still change when and how my parcel will be delivered?
Yes, that’s possible! Our shipping partner will usually notify you by email when your parcel is announced for delivery. There you can, for example, postpone the delivery date or choose a parcel shop as the collection point.

What happens if I’m not home on the first delivery attempt?
If the courier doesn’t find you at home, you’ll see in the tracking information whether your parcel was left with a neighbor or at a branch. In many cases, there will also be another delivery attempt.

My parcel still hasn’t arrived — what should I do?
Please check the tracking information first. Often the parcel is left with a neighbor or at a parcel shop. If the status hasn’t changed for more than 5 days, please contact our customer service. You’ll find the contact options below.

Delivery is always free of charge for our customers.

We ship with UPS and FedEx, as these shipping partners stand for especially secure and reliable delivery.

Every parcel comes with full tracking. Using the tracking number you receive by email, you can check at any time where your order is and when it will be delivered.

In general, orders can still be canceled or adjusted with us shortly before shipment. Please contact us with your order number:

• Simply reply to your order confirmation email, or
  
• contact our customer service directly.
  

We’ll take care of it as quickly as possible.

We’re very sorry if your parcel arrived damaged.
Please contact our customer service team directly in this case, and together we’ll certainly find a suitable solution.

Are the items you ordered intact?
If only the packaging is damaged, you are of course welcome to keep and use the items as normal. Please understand that we cannot replace damaged shipping materials.

With us, you’ll receive the best possible service, because we want you to be completely satisfied.

You can return items to us within 30 days of receiving them.

If you’d like to return or complain about an item, please contact us via our contact form.
We’ll get back to you within 24 hours. Photos and a brief description help us process your request more quickly.

Please note that personalized products, such as engraved items, are excluded from the right of return. You can find all legal details in our cancellation policy and our warranty terms.

Would you like to return an item? No problem.
Please contact us first via our contact form and let us know your order number as well as the items you would like to return.

We will send you all further return information within 24 hours.

Then:

› Pack the item carefully
› Drop off the parcel at a parcel shop (UPS, FedEx, DHL or other carriers)
› Keep the receipt as proof of return

As soon as your return has reached us, we will refund the amount to your original payment method within a few days.

As soon as we have reviewed your return, we will refund the amount via the payment method you selected. Please note that, depending on the payment provider, it can take up to 10 business days for the refund to reach you.

If you paid with a voucher, the refund will first be credited back to the voucher until the original amount has been fully settled.

Yes, that is possible.
Please contact us in advance via our contact form here, so we can correctly assign the return. This will help ensure there are no delays with your refund.

You can find all information about our warranty on our Warranty Terms page. There, we explain exactly what is covered and what to do in the event of a warranty claim.

There may be several reasons why a particular payment method is unavailable:

• Delivery and billing addresses do not match (for example, when delivering to a DHL Packstation).
  
• The combination of name and address could not be found (for example, due to a typo, a move, or a change of name).
  
• There is still an outstanding balance from a previous order.
  
• Our independent credit agencies assess your creditworthiness in a way that means this payment method is not being enabled at the moment.
  
• For our customers in Switzerland, Klarna is generally not available as a payment method.
  

As a matter of principle, we reserve the right not to offer certain payment methods for individual orders.

What can I do if my payment method is unavailable?

• Check whether you have any open orders and settle them.
  
• Make sure the delivery and billing addresses were entered correctly and are identical.
  

Please understand that our customer service cannot activate a payment method and is also not permitted to see why an option is not being offered to you. Protecting your data takes priority here.

For every order, we reassess which payment methods are available. So it may well be that your preferred payment method will be available again with your next order.

We offer you a wide selection of secure payment methods; the available options vary by region.

• Credit and Debit Cards:
  Visa, Mastercard, American Express, Maestro (outside the EU, an additional foreign transaction fee may apply)
  
• Wallets: Apple Pay
  
• Local Payment Methods: Bancontact (Belgium), BLIK (Poland), EPS (Austria), iDEAL (the Netherlands), Klarna Invoice, MobilePay, TWINT, Bank Transfer (Germany)
  
• PayPal: available in all euro countries
  

You can see exactly which payment methods are offered to you directly at checkout.

After placing your order, you will automatically receive an order confirmation and a receipt by email.

We are happy to issue a separate invoice upon request.
If you are ordering as a restaurant or business, please contact us in advance. We also offer bespoke quotes and volume discounts.