Wood is a natural material and needs a little care to remain beautiful and durable for a long time. With the right steps, you can significantly extend the lifespan of your utensils:

Cleaning

• Always wash wooden products by hand with lukewarm water and a mild dish soap.
  
• Do not use a dishwasher, as the heat and moisture can cause the wood to swell and lead to cracks.
  
• Dry your products thoroughly with a cloth immediately after washing to prevent any residual moisture from seeping into the wood.
  

Care

• Regularly oil your wooden products, preferably with a food-safe oil (e.g., olive oil, linseed oil, or special wood care oil).
  
• Apply some oil to a soft cloth and rub the surface evenly. Let it absorb for a few hours and wipe off any excess oil.
  
• Repeat this care regularly, about every few weeks or depending on use. This keeps the wood supple and brings out the beautiful grain.
  

Dealing with Discoloration

• Foods like beetroot, pomegranate, or turmeric can leave dark stains. These are harmless and do not affect use.
  
• You can gently rub fresh stains with lemon juice or a bit of baking soda on a damp cloth.
  
• Over time, discolorations fade on their own, giving your board a natural patina and character.
  
• If stronger stains bother you, you can lightly sand the surface with fine sandpaper (e.g., grit 240) and then re-oil it.
  

Additional Tips

• Do not leave wooden products in water for a long time.
  
• Avoid extreme heat (e.g., on radiators or in direct sunlight) as the wood could crack.
  
• Store boards and bowls best standing or in a dry place.
  

This way, your wooden products will remain beautiful, functional, and hygienic for many years.

Olive wood is not ordinary wood. It is a natural material with character, full of history and unique beauty. It combines all that makes high-quality kitchen utensils: durability, elegance, and sustainability.

Unique Grain
Each piece of olive wood is unique. The warm, golden-brown color and distinctive veins make each board, bowl, and spoon unmistakable. No product is the same as another. This is what makes olive wood so special.

Robust and Durable
Olive wood is one of the hardest and densest woods in the world. It is extremely resistant to cuts, scratches, and wear. With proper care, an olive wood utensil can accompany you for many years... often even a lifetime.

Naturally Antibacterial
The special wood structure ensures that bacteria have little chance. Olive wood is naturally antibacterial and hardly absorbs odors. This makes it ideal for cutting boards and kitchen utensils.

Sustainable & Mediterranean
Our olive wood comes exclusively from trees that no longer bear fruit. Instead of being disposed of, they gain a second life through our products. This way, you bring a piece of Mediterranean nature into your kitchen. Sustainable and with a clear conscience.

Easy to Care For
Regular oiling makes the grain shine and protects the wood. With little effort, olive wood remains beautiful, hygienic, and durable.

Olive wood is not only practical but a piece of Mediterranean luxury for everyday life. A material that perfectly combines elegance, naturalness, and permanence.

Our products are a lifelong investment because each piece is made from high-quality, durable materials and crafted to withstand daily use for years without losing quality.

Because we focus on true craftsmanship, products are created that are not mass-produced but made by people who understand their craft. This care is felt in every detail, in the balance, the grip, the surface, the durability.

Because we consciously prioritize quality over quantity, we choose materials and manufacturing methods designed for longevity. Whether wood, steel, or natural fibers. Each product is made to accompany you for a long time and gain character over time.

Because we believe in lasting values, each of our products stands for sustainability, mindfulness, and timeless beauty. It is not meant to be simply replaced but to become part of your everyday life and perhaps even a piece that carries memories and is passed on.

Thus, every product from Kitchen by Nature becomes more than just an everyday object: a companion that endures, and precisely for this reason, a lifelong investment.

Our products are not mass-produced goods but the result of careful selection, craftsmanship, and a clear quality standard. The difference is evident in many details:

1. Sustainable materials
We use only sustainably sourced wood. Each piece is crafted with respect for nature: not a disposable product, but a conscious choice for longevity.

2. Quality over quantity
Our products are designed to accompany you for many years. They are robust, durable, and timeless, an investment for life, not just a quick purchase.

3. Thoughtful packaging
We also pay attention to sustainability and design in our packaging. It is designed to protect but also to bring joy when unpacking. Perfect if you want to gift our products.

4. Uniqueness
Each piece of wood has its own grain and character. No product is the same as another. You always receive a true unique piece.

5. Fairness & craftsmanship
We work closely with experienced craftsmen who infuse their experience and passion into each product. This ensures that each piece meets the high standards we set for our brand.

Our products are more than kitchen utensils. They are a conscious choice for quality, sustainability, and durability. This sets us apart from cheap alternatives that often only bring short-term joy.

Most of our products are assembled to be perfectly matched, so you always receive a harmonious and complete set. However, we do offer some selected items individually. You can find these directly on our website on the respective product pages.

Custom or individual orders are also possible. More information can be found in the next question.

Yes, very gladly! If you want an individual set or a custom-made product, please contact us directly via our contact form here. Together, we will put together a set from all our available utensils, according to your ideas.

On request, we can also offer a personalized engraving. We will coordinate everything with you in advance by email and send you pictures so you know exactly what your set will look like. We are happy to package your individual set ready for gifting. Perfect for special occasions like weddings, birthdays, or anniversaries.

If you want to order as a restaurant or company, please contact us in advance via our contact form here. This way, we can discuss special conditions or discounts together and create a customized offer for you.

On request, we also offer personalized sets with engraving, perfect for professional use or as special equipment for your restaurant.

Yes, we are happy to create personalized engravings on request. Please contact us via our contact form so we can discuss all the details together.

We will inform you about the estimated delivery time of your order in the order overview and in your order confirmation by email.
Please note that this may vary depending on the item and shipping method.

Why hasn't my order been shipped yet?
Please give us some time to prepare your order for shipping. We usually ship orders within 24 hours, but sometimes it may take a little longer.

Can I change when and how my package is delivered?
Yes, that's possible! Our shipping partner usually informs you by email about the package announcement. There you can, for example, postpone the delivery day or choose a parcel shop as the pickup location.

What happens if I'm not there for the first delivery attempt?
If the delivery person does not find you, you will find information in the tracking about whether your package has been left with a neighbor or in a branch. In many cases, another delivery attempt is also made.

My package has not arrived yet, what now?
Please check the tracking first. Often the package is left with a neighbor or in the parcel shop. If the status hasn't changed for more than 5 days, please contact our customer service. You can find the contact options further down.

DHL GoGreen stands for climate-friendly shipping with DHL and Deutsche Post. The CO₂ emissions generated during transport are offset by investments in worldwide climate protection projects.

This way, you receive your order climate-neutrally and with the good feeling of contributing to environmental protection.

Delivery:
Delivery is free for you.

Return:
You organize the return shipment yourself. The costs for the return shipment are borne by the customer.

In general, orders with us can be canceled or adjusted until shortly before shipping. Please contact us with your order number:

• Simply reply to the order confirmation by email or
  
• Contact our customer service directly.
  

We will take care of it as soon as possible.

We are very sorry if your package arrived damaged.
Please contact our customer service directly in this case, together we will surely find a suitable solution.

Are the ordered items intact?
If only the packaging is damaged, you can of course keep and use the items as normal. We ask for your understanding that we cannot replace damaged shipping materials.

If an item is defective or damaged, please contact us via our contact form here. Our customer service will take care of your complaint as quickly as possible and find a suitable solution together with you.

Please contact us first via our contact form here and provide us with your order number and the items you wish to return.
Afterwards, you will receive all necessary information from us.

Then:

• Carefully pack the items.
  
• Take the package with the label to the nearest drop-off point (e.g. DHL, Post, GLS).
  
• Keep the receipt of the drop-off.
  

As soon as your return has arrived with us, we will inform you and refund the amount as soon as possible.

You can return items to us within 30 days. It is only important that the products are in an unused condition. We want you to be satisfied with your purchase.

Once we have checked your return, we will refund the amount via your chosen payment method. Please note that depending on the payment provider, it may take up to 10 business days for the refund to reach you.

If you paid with a voucher, the refund will first be made via the voucher until the original amount is balanced again.

Yes, that is possible.
Please contact us beforehand via our contact form here so that we can correctly assign the return. This way, you ensure that there are no delays in the refund.

All information about our warranty can be found on our page Warranty Conditions. There we explain exactly what is covered and how to proceed in the event of a warranty claim.

There can be various reasons why a particular payment method is not available:

• The delivery and billing addresses do not match (e.g., when delivering to a DHL Packstation).
  
• The combination of name and address could not be found (e.g., due to spelling errors, moving, or name change).
  
• There is still an outstanding amount from a previous order.
  
• Our independent credit agencies assess your creditworthiness such that this payment method is not currently activated.
  
• For our customers in Switzerland, Klarna is generally not available as a payment method.
  

We generally reserve the right not to offer certain payment methods for individual orders.

What can I do if my payment method is not available?

• Check if there are any outstanding orders and settle them.
  
• Ensure that the delivery and billing addresses are entered correctly and are identical.
  

Please understand that our customer service cannot activate a payment method and is not allowed to see why an option is not offered to you. The protection of your data takes precedence here.

We reassess with each order which payment methods are available. It is quite possible that your preferred payment method will be available again with your next order.

We offer you a wide range of secure payment methods, with different options available depending on the region.

• Credit and debit cards:
  Visa, Mastercard, American Express, Maestro (a foreign transaction fee may apply outside the EU)
  
• Wallets: Apple Pay
  
• Local payment methods: Bancontact (Belgium), BLIK (Poland), EPS (Austria), iDEAL (Netherlands), Klarna Invoice, MobilePay, TWINT, Prepayment (Germany)
  
• PayPal: available in all €-countries
  

You can see exactly which payment methods are offered to you directly at the checkout.

After your order, you will automatically receive an order confirmation and a receipt by email.

We are happy to issue a separate invoice upon request.
If you are ordering as a restaurant or business, please contact us in advance. We also offer individual quotes and volume discounts.