How do I properly care for and clean my wooden products?
Wood is a natural material and needs a little care to stay beautiful and durable for as long as possible. With the right steps, you can significantly extend the lifespan of your utensils:
Cleaning
- Always wash wooden products by hand with lukewarm water and a mild detergent.
- Do not use a dishwasher; the heat and moisture can cause the wood to swell and lead to cracks.
- After washing, dry your products thoroughly with a cloth right away so no residual moisture is drawn into the wood.
Care
- Oil your wooden products regularly, ideally with a food-safe oil (e.g. olive oil, linseed oil, or a special wood-care oil).
- Apply a little oil to a soft cloth and rub it evenly over the surface. Let it soak in for a few hours, then wipe away any excess oil.
- Repeat this care regularly, about every few weeks or depending on use. This keeps the wood supple and brings out its beautiful grain.
Dealing with Discoloration
- Foods such as beetroot, pomegranate, or turmeric can leave dark stains. These are harmless and do not affect use.
- You can gently rub fresh stains with lemon juice or a little baking soda on a damp cloth.
- Over time, discoloration fades naturally, giving your board a natural patina and character.
- If stronger stains bother you, you can lightly sand the surface with fine-grit sandpaper (e.g. 240 grit) and then oil it again.
Additional Tips
- Do not leave wooden products soaking in water for long.
- Avoid extreme heat (e.g. on radiators or in direct sunlight), as the wood could crack.
- It is best to store boards and bowls standing upright or in a dry place.
This keeps your wooden products beautiful, functional, and hygienic for many years.
Why is olive wood so special?
Olive wood is not just any wood. It is a natural material with character, rich in history and unique beauty. It combines everything that defines premium kitchen utensils: durability, elegance, and sustainability.
Unique grain
Every piece of olive wood is one of a kind. Its warm, golden-brown color and striking grain make every board, bowl, and spoon unmistakable. No two products are alike. That is exactly what makes olive wood so special.
Strong and long-lasting
Olive wood is one of the hardest and densest woods in the world. It is extremely resistant to cuts, scratches, and wear. With the right care, an olive wood utensil will stay with you for many years... often even a lifetime.
Naturally antibacterial
Its unique wood structure makes it difficult for bacteria to take hold. Olive wood is naturally antibacterial and absorbs very little odor. That makes it ideal for cutting boards and kitchen utensils.
Sustainable & Mediterranean
Our olive wood comes exclusively from trees that no longer bear fruit. Instead of being discarded, they are given a second life through our products. In this way, you bring a piece of the Mediterranean into your kitchen. Sustainably and with a clear conscience.
Easy to care for
Regular oiling makes the grain shine and protects the wood. With very little effort, olive wood stays beautiful, hygienic, and long-lasting.
Olive wood is not only practical, but a touch of Mediterranean luxury for everyday life. A material that perfectly combines elegance, natural beauty, and durability.
Why are the products a lifetime investment?
Our products are a lifetime investment because each piece is crafted from high-quality, durable materials and finished to withstand years of daily use without losing its quality.
Because we value true craftsmanship, our products are not made on an assembly line, but by people who truly know their trade. You can feel that care in every detail, in the balance, the grip, the surface, and the durability.
Because we deliberately choose quality over quantity, we opt for materials and manufacturing methods designed for longevity. Whether wood, steel, or natural fibers, every product is made to accompany you for years and gain character over time.
Because we believe in values that endure, each of our products stands for sustainability, mindfulness, and timeless beauty. It is not meant to be replaced, but to become part of your everyday life and perhaps even a piece that holds memories and is passed on.
That is how every product from Kitchen by Nature becomes more than just an everyday item: it becomes a companion that lasts, and that is precisely why it is a lifetime investment.
What sets you apart from cheaper alternatives?
Our products are not mass-produced goods, but the result of careful selection, craftsmanship, and a clear commitment to quality. The difference is visible in many details:
1. Sustainable materials
We use exclusively sustainably sourced wood. Every piece is made with respect for nature: not a disposable item, but a conscious choice for longevity.
2. Quality over quantity
Our products are designed to accompany you for many years. They are robust, long-lasting, and timeless, a lifetime investment, not just a quick purchase.
3. Thoughtful packaging
We also pay attention to sustainability and design when it comes to packaging. It is made to protect, but also to make unboxing a pleasure. Perfect if you want to give our products as a gift.
4. Uniqueness
Every piece of wood has its own grain and character. No product is exactly like another. You always receive a genuine one-of-a-kind piece.
5. Fairness & craftsmanship
We work closely with experienced artisans who bring their expertise and passion into every product. This ensures that each piece meets the high standards we set for our brand.
Our products are more than kitchen utensils. They are a conscious choice for quality, sustainability, and durability. That is what sets us apart from cheaper alternatives, which often only bring short-lived enjoyment.
Are the utensils available individually as well?
Most of our products are curated as perfectly matched sets, so you always receive a harmonious and complete collection. However, we also offer some selected items individually. You can find them directly on our website on the respective product pages.
Custom-made pieces or individual requests are also possible. You can find more information about that in the next question.
Can I have a personal set custom-made to my wishes?
Yes, absolutely! If you would like a custom set or a bespoke piece, please contact us directly via our contact form here. Together, we will put together a set from all of our available utensils, exactly as you imagine it.
Upon request, we can also offer a personalized engraving. We will coordinate everything with you in advance by email and send you images so you know exactly how your set will look. We are also happy to pack your custom set ready to gift. Perfect for special occasions such as weddings, birthdays, or anniversaries.
How do orders for restaurants work?
If you would like to place an order as a restaurant or company, please contact us in advance via our contact form here. That way, we can discuss special terms or discounts together and create an individual offer for you.
Upon request, we also offer personalized engraved sets, perfect for professional use or as a distinctive feature for your restaurant.
Can I order personalized engraving?
Yes, we are happy to create personalized engravings on request. Please simply contact us via our contact form so we can discuss all the details together.
Where is my parcel?
We will inform you of the estimated delivery time for your order in the order overview as well as in your order confirmation by email.
Please note that this may vary depending on the item and shipping method.
Why has my order not been shipped yet?
Please allow us a little time to prepare your order for shipping. We usually dispatch orders within 24 hours, but in some cases it may take a little longer.
Can I still change when and how my parcel will be delivered?
Yes, that is possible! Our shipping partner will usually notify you by email when your parcel is announced. There you can, for example, reschedule the delivery day or choose a parcel shop as the pickup location.
What happens if I am not home on the first delivery attempt?
If the courier cannot reach you, the tracking information will show whether your parcel has been left with a neighbor or at a branch. In many cases, a second delivery attempt will also be made.
My parcel has still not arrived, what should I do?
Please first check the tracking. Often, the parcel is left with a neighbor or at a parcel shop. If the status has not changed for more than 5 days, please contact our customer service. You can find the contact options below.
Is delivery free and which courier do you use?
Delivery is always free of charge for our customers.
We ship with UPS and FedEx, as these shipping partners stand for particularly secure and reliable delivery.
Every parcel includes full tracking. Using the tracking number you receive by email, you can check at any time where your order is and when it will be delivered.
What can I do if I entered the wrong address?
As a rule, orders can still be canceled or adjusted by us shortly before dispatch. Please contact us with your order number:
- Simply reply to your order confirmation email, or
- Contact our customer service directly.
We will take care of it as quickly as possible.
I received a damaged parcel
We are very sorry if your parcel arrived damaged.
Please contact our customer service directly in this case; together, we are sure to find a suitable solution.
Are the ordered items intact?
If only the packaging is damaged, of course you may keep the items and continue using them as normal. Please understand that we cannot replace damaged shipping materials.
Complaints & 30-Day Return Policy
With us, you receive the best possible service, because we want you to be completely satisfied.
You can return items to us within 30 days of receipt.
If you would like to return or make a complaint about an item, please contact us via our contact form.
We will get back to you within 24 hours. Photos and a short description help us process your request quickly.
Please note that personalized products, for example those with engraving, are excluded from the right of return. You can find all legal details in our cancellation policy and our warranty terms.
How do I return an item?
Would you like to return an item? No problem.
Please contact us first via our contact form and let us know your order number and the items you would like to return.
You will receive all further return instructions from us within 24 hours.
Then:
› Pack the item carefully
› Drop off the parcel at a parcel shop (UPS, FedEx, DHL, or other providers)
› Keep the receipt as proof of return
As soon as your return has reached us, we will refund the amount to your original payment method within a few days.
How does the refund process work?
As soon as we have checked your return, we will refund the amount via the payment method you used. Please note that, depending on the payment provider, it may take up to 10 business days for the refund to reach you.
If you paid with a voucher, the refund will first be applied to the voucher until the original amount has been settled again.
Can I send back multiple orders together?
Yes, that is possible.
Please contact us in advance via our contact form here so we can correctly assign the return. This will ensure there are no delays with the refund.
What are your warranty terms?
You can find all information about our warranty on our warranty terms page. There, we explain exactly what is covered and how to proceed in the event of a warranty claim.
Why can’t I select my preferred payment method (e.g. Klarna)?
There can be various reasons why a particular payment method is not available:
- Delivery and billing addresses do not match (e.g. when delivering to a DHL Packstation).
- The combination of name and address could not be found (e.g. due to typos, a move, or a name change).
- There is still an outstanding balance from a previous order.
- Our independent credit agencies assess your creditworthiness in a way that does not currently allow this payment method to be activated.
- For our customers in Switzerland, Klarna is generally not available as a payment method.
As a matter of principle, we reserve the right not to offer certain payment methods for individual orders.
What can I do if my payment method is not available?
- Check whether there are any outstanding orders and settle them.
- Make sure the delivery and billing addresses were entered correctly and are identical.
Please understand that our customer service cannot activate a payment method and is also not allowed to see why an option is not offered to you. Protecting your data takes priority here.
We review which payment methods are available for every order. So it may well be that your preferred payment method will be available again with your next order.
What payment methods are available?
We offer you a wide range of secure payment methods; different options are available depending on the region.
- Credit and debit cards:
Visa, Mastercard, American Express, Maestro (outside the EU, a foreign transaction fee may apply) - Wallets: Apple Pay
- Local payment methods: Bancontact (Belgium), BLIK (Poland), EPS (Austria), iDEAL (Netherlands), Klarna invoice, MobilePay, TWINT, prepayment (Germany)
- PayPal: available in all € countries
You can see exactly which payment methods are offered to you directly at checkout.
When will I receive an invoice?
After your order, you will automatically receive an order confirmation and a receipt by email.
We will be happy to issue a separate invoice upon request.
If you are ordering as a restaurant or company, please contact us in advance. We also offer individual quotes and quantity discounts.
