Carême Chef's Knife

Carefully packed, safely delivered!
Every order is packed with a lot of love and shipped insured. A tracking number including shipment tracking will be sent promptly by email after ordering.

How long does shipping take?
The standard delivery time is 3-5 business days.
* During peak package times, the shipping duration may increase to 7-12 business days.

To which countries do you ship?
We currently ship within the EU, the USA, as well as to Switzerland, Canada, and Australia.

Is there a return option?
Yes, you can return your order within 30 days of receipt. The return costs must be borne by the customer.
Further information on the return process can be found on the delivery note or on our information page on the right of withdrawal.

If you have any questions, please contact our customer service via the contact form.

To ensure you enjoy your high-quality olive wood utensils and cutting boards for a long time, we recommend some valuable care tips.

1. Gentle Cleaning:
After each use, olive wood products should be washed by hand with lukewarm water and only mild soap. Please do not use a dishwasher – the high moisture and heat can damage the wood.

2. Gentle Drying:
Immediately after washing, thoroughly dry the olive wood products with a soft cloth. Avoid leaving the pieces wet or standing in water for a long time.

3. Regular Oil Care:
To keep the olive wood supple and maintain its natural color, it should be regularly – about once a month – rubbed with food-safe oil (such as olive or linseed oil). Apply a small amount of oil evenly with a soft cloth and let it soak in overnight. Polish off any excess oil the next day.

Avoid extreme heat and strong temperature fluctuations. To prevent discoloration, clean utensils immediately after contact with strongly coloring foods like beetroot or turmeric.

With proper care, olive wood utensils and cutting boards will not only retain their natural beauty but also reliably serve you for years to come.

Further tips and detailed care instructions can be found in the enclosed brochure. Take a moment to read through it – it's worth it!

Enjoy the unique quality of olive wood – natural, durable, and stylish.

Warranty Conditions

We offer a 2-year warranty on all our products. The warranty period begins on the invoice date. The warranty applies throughout the entire EEA. If material or manufacturing defects occur during this period, we provide one of the following services under the warranty:

• Free repair of the goods.
• Free replacement of the goods with an equivalent item (possibly a successor model if the original goods are no longer available).
• A partial refund as compensation for the defects.

Please contact us in the event of a warranty claim via the contact form or the email address provided in the imprint. 

Warranty claims are excluded for damages to the goods caused by abusive or improper handling, environmental influences (moisture, heat, overvoltage, dust, etc.), non-compliance with any safety precautions or operating instructions, use of force (e.g., impact, shock, fall), unauthorized repair attempts, or normal wear and tear.

Claiming the warranty requires that the warranty provider is allowed to inspect the warranty case by sending in the goods upon request. It is important to ensure that damage during transport is avoided through appropriate packaging.

The warranty processing is always free of charge for you. Any shipping costs you may have incurred will be reimbursed by the warranty provider. If a chargeable removal of the goods is required for sending them in, the warranty provider will cover the necessary costs for the removal.

Note: Your statutory rights in the event of defects are not limited by this warranty promise. Any existing statutory warranty rights against us remain unaffected by this warranty promise.